Refund Policy | LocalBIX

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This website is owned and operated by SDIT Solutions (sole proprietorship, India). LocalBIX is a SaaS product of SDIT Solutions.

Refund & Cancellation Policy

Last updated: October 2026 · Effective immediately

This Refund Policy applies to LocalBIX, a SaaS product owned and operated by SDIT Solutions (sole proprietorship, India). All payments are processed via Cashfree. By using LocalBIX you agree to this Refund Policy.

1. Subscription Plans

LocalBIX offers the following subscription tiers (see Pricing for current rates): Free, Starter, Growth, Pro, Business, and Enterprise.

  • All subscription fees are billed in advance (monthly or annually) via Cashfree.
  • Free plan: no charge; you may cancel anytime.
  • Paid plans: you may cancel at any time from account settings.
  • Cancellation stops future billing; current period remains active until expiry.
  • No refund is provided for the unused portion of a paid billing period.
  • Annual plans: no pro-rated refund after 14 days from purchase.

2. 14-Day Money-Back Guarantee (NEW customers)

First-time subscribers to a paid plan (Starter and above) who cancel within 14 days of initial purchase are eligible for a full refund, provided they have used less than 20% of the included AI / WhatsApp / storage quota. This guarantee applies only to first-time subscriptions, not to renewals or plan upgrades.

3. Add-on Credits (AI, WhatsApp, Storage, SMS, Team Seats)

  • Add-on credits are billed once and have a 30-day validity from purchase.
  • Add-on credits do not auto-renew; you must explicitly purchase again.
  • Once credited to your account, add-on credits are non-refundable.
  • If a duplicate purchase was made in error within 24 hours, contact us for a refund.

4. Plan Upgrades & Downgrades

  • Upgrades: prorated charge applies for the remainder of the current billing cycle. No refund on the difference.
  • Downgrades: take effect at the next renewal; no refund for the current period.
  • Enterprise / custom contracts: as per individual agreement.

5. Non-Refundable Items

  • Add-on credits once credited to your account.
  • Subscription fees for the active billing period (after 14-day guarantee window).
  • Custom development, white-labelling, or one-off integration services.
  • Third-party pass-through fees (Google API costs, WhatsApp conversation charges, SMS gateway charges).
  • Refunds where the account has been terminated for ToS violation.
  • Refunds below ₹10 (gateway fees exceed the refund value).

6. Refund Request Process

  1. Email refunds@sditsolutions.org with:
    • Your registered email and account ID
    • Cancelled / last invoice number (from Cashfree)
    • Reason for the refund request
    • Date of purchase
  2. SDIT Solutions will acknowledge within 48 hours.
  3. Approved refunds will be credited to your original payment method via Cashfree within 7–10 business days.
  4. If approved, the subscription will be downgraded to the Free plan.

7. Disputes & Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact us first at refunds@sditsolutions.org. We aim to resolve all disputes amicably within 7–10 business days. Filing a chargeback without first contacting us may result in suspension of your account.

8. Account Closure & Data After Cancellation

After cancellation, your paid features remain active until the end of the current billing period. After expiry, your account is downgraded to Free. Data is retained per our Privacy Policy. You may export your data at any time from account settings.

9. Service Outages

We strive for 99.9% uptime. Refunds for outages will be issued on a case-by-case basis only for outages exceeding 24 continuous hours that materially prevent use of paid features.

10. Governing Law

This Refund Policy is governed by the laws of India and subject to the exclusive jurisdiction of courts in Delhi, India.

11. Changes to This Policy

SDIT Solutions reserves the right to modify this Refund Policy at any time. Material changes will be notified via the website or registered email at least 7 days before they take effect.

12. Contact

For refund requests, contact:

SDIT Solutions (Sole Proprietorship, India)
Email: refunds@sditsolutions.org
Phone: +918448855942
Address: [Full Registered Business Address], Delhi, India

Related: Terms of Service · Privacy Policy · About Us · Contact

This policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020. LocalBIX is owned and operated by SDIT Solutions (sole proprietorship, India).